Shot by Lex in Antarctica
A hands-on hospitality practice. Trips, and everything around them.
Most advisors book the trip and stop there. I book the trip and handle what comes with it. The restaurant with a closed book. The appointment that is not taking appointments. The convertible you asked for on Christmas Eve that has to be in St. Barth's on Christmas Day.
There is very little I will not take on. And if I do not know how to get you what you are asking for, I know someone who does.
Services
1. Hotels and Villas.
No fee, and your rate does not change. Amenities where the rate qualifies, an upgrade where one is available, and an introduction on property before you arrive.
Already booked direct? Send it over. I can often take the reservation on and add Passerine Perks.
2. White Glove Service.
The whole trip. Planning fee, quoted per trip before I start.
Dining, guides, drivers and experiences arranged in advance, with my opinion attached to each.
3. Everything in Between.
The problems that are not trips. Los Angeles to Carmel with everyone in a Ferrari. A passport that has to be somewhere tomorrow. An influencer dinner for fifty.
Ask.
What that means
Four days in Paris where the hotel is expecting you and your dog by name.
A honeymoon across three countries, with the right driver in each one.
A safari across Kenya and Tanzania.
A family reunion for 20, in rooms that connect the way you asked for.
A brand dinner for a team of 50, with bespoke caviar, gift bags, and transfers stocked with branded water.
Antarctica. Reached via private jet from South Africa, and a dome on the ice.
The bag that is sold out everywhere. The ceramics studio outside Santiago.
You are an ideal client if
You have been to the obvious places and want to know what is next.
You would rather be told a property is wrong for you than be sold it.
You care which room you are in, not only which hotel.
You are going to ask for things that are not on a menu.
Four days in Paris where the hotel is expecting you by name.
A honeymoon across three countries, with the right driver in each one.
A family reunion for twenty, in rooms that connect the way you asked for.
A brand dinner for a team of fifty.
Antarctica. Private jet from South Africa, a dome on the ice.
The bag that is sold out everywhere. The ceramics studio in Santiago.
Why Passerine
Hospitality is attention paid before it is asked for. The hotel that already knew. The table already held. The thing you were going to ask for that someone had handled. Almost all of that happens before you arrive, which is where I work.
You feel it first in what you are told. Which room, and which side of the building. Which season is worth it and which is a compromise. When the upgrade is a trap, and when the entry-level room is the right one.
Then in the things themselves. Connecting rooms that actually connect. Early check-in confirmed before you land, not requested at the desk. Water bowls in the room before the dog walks in.
Anyone can book a hotel. You notice who booked it when something goes wrong, and you notice this one when nothing does. You get Passerine. Not a queue, not a call centre, not a request triaged by software. I helped build one of those, on the founding team at a leading AI-native travel concierge, so I know exactly what it handles well and where it stops.
New world speed. Old world hospitality.
Over Time
A relationship with Passerine compounds. The second trip is better than the first because of what the first one taught. The fifth is better still.
In their words
“All in all I think the trip was just perfect. I don’t think it would have been possible without using private aviation. I appreciate you reviewing and making sure everything was set up properly.”
Couple, traveling to four countries across Europe
“This hotel was best of the best. Great level of service. Beautiful. And a lovely way to end the trip. A perfect balance of beach and touring. I know we went back and forth a lot here, but it landed just perfectly.”
Multigenerational trip to Greece
“The tour guide was excellent. Hit the right balance for me and the kids. We learned a lot. And the room was just perfect.”
Family with young children in Tokyo
Where
Antarctica
Passalacqua, Lake Como
Six Senses, Zighy Bay, Oman
Forestis, Dolomites
Kyoto, Japan
Gorges du Verdon, France
Inquire
Tell Passerine where you are going, or that you do not know yet. You will hear back in under 24 hours.
For urgent requests, call, text, or whatsapp +1.760.902.2068.