Hospitality Philosophy
Passerine is led by Lex Letellier.
I did not come into this industry because I wanted to travel more. I came in from the other side. I was the client.
I planned my own trips first, then my family's. Then people in my network started coming to me instead of the large, established planning services and membership programmes they were already paying for. I had no industry knowledge and no one to ask. I learned it by being the person who cared whether it went right.
I was recruited out of that, into top private membership travel clubs. That is where I learned the trade properly. How rates and contracts actually work, how a property is really run, and how to handle a client. Planning at volume, for families who notice the difference. None of it was self-taught, and this has been my career, not a second one.
That difference shows up in what I tell you. An advisor who is impressed by everything will recommend everything. I have stayed in the places you are considering, and I will tell you which room, which season, and when the honest answer is that it is not worth it.
Seven continents before thirty. Nearly a decade of it professionally. Los Angeles based, with frequent time between New York and London.
Passerine holds preferred partner status at more than two thousand properties worldwide. Rates, upgrades, credits, and amenities that are not available when you book direct.
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